Frequently Asked Questions
How do I upload a photo?
Select an Edible Image® by PhotoCake® Frame or select the Personal Photo only cake design. On the Personalize with photo step, click “Click to Upload your Photo” or “Add Photo.” If you’re ordering on your mobile device, you can take a new photo or upload an existing photo right from your library.
If you’re ordering in-store at a CelebrationIQ station, you’ll be prompted to enter your phone number or email and will receive instructions.
How do I edit or cancel my order?
Please contact the bakery directly to make any changes to your order. The bakery’s contact information is included in your confirmation email.
Corporate Headquarters - US
3500 Thurston Avenue, Anoka, MN 55303
Corporate Headquarters - GB
Jubilee Industrial Estate, Ashington,
Northumberland NE63 8UQ
Can I pay for my order on Cakes.com?
Orders placed on Cakes.com must be paid for at the time of pickup only. Some bakeries may require a deposit, however, the bakery will contact you directly if this is necessary.
How do I know when my cake is ready for pickup?
The bakery will notify you via email and/or text message when your cake is ready! To sign up for text messages, be sure to check the “I would like to receive a text message when my cake is ready for pickup.” option when you submit your order.
Why can't I find a bakery in my area?
Bakeries of all sizes sign up to be listed on Cakes.com, however not all bakeries have done so. Let your favorite bakery know that you’d like to order online!