Shipping & Returns

 

Shipping Policy & Rates

Our goal is to ship your order as quickly as possible – subject to availability, receipt of payment, and credit authorization. Cakes.com is happy to ship your order anywhere in the contiguous United States, Alaska, Hawaii, Puerto Rico or to APO/FPO addresses. Please note we do not ship internationally at this time.

All items will ship via Standard Delivery (4-7 business days from receipt of order)*.

Need it faster? Rush shipping options are also available for orders shipping to the 48 contiguous states – just select your preferred upgrade during the checkout process. Rush orders must be received by 2 p.m. CST or they will be processed the next business day.

We make every effort to pick, pack and ship all orders within 24 hours of their receipt, during standard business hours.

  • Standard business hours Monday – Friday 7 a.m. – 7 p.m (CT), excluding holidays
  • Orders received after standard business hours will be processed the next business day

Shipping Options

Cakes.com offers a variety of levels of service to most destinations in order to meet your needs. We will send you a shipment confirmation when your order has shipped.

 

Shipping Type Order Placed Ships† Arrives*
Standard Monday-Friday Next Business Day 4-7 Business Days
  Saturday Monday 4-7 Business Days
  Sunday Tuesday 4-7 Business Days
       
2-3 Day Monday-Friday Next Business Day

2-3 Business Days

  Saturday Monday

2-3 Business Days

  Sunday Tuesday

2-3 Business Days

       
1-2 Day Monday-Friday Next Business Day 1-2 Business Days
  Saturday Monday 1-2 Business Days
  Sunday Tuesday 1-2 Business Days

*Arrival time for shipments to APO/FPO, AK, HI or Puerto Rico addresses may vary and are estimates. We do not accept international orders at this time.For UK orders, please visit our sister company CulpittCakeClub.com.

 †All times are estimated and exclude holidays. If Monday or Tuesday is a holiday, the order will ship on Wednesday.
1-2 Day service not available for PO Boxes, APO/FPO addresses, AK, HI or Puerto Rico. We will ship U.S. Postal Service if shipping to PO Boxes and APO/FPO Addresses.



Shipping Charges

Orders over $25 ship FREE! Shipping charges are based on your order total. 2-3 Day and 1-2 Day Rush Shipping options result in additional shipping charges.


Shipping Rates Based on Your Order Total

Standard Shipping
(4-7 days)
48 Contiguous States Alaska, Hawaii, & Puerto Rico
Orders over $25 FREE $14.00
Orders under $25 $4.00
     
Rush Shipping    
2-3 days $12.00 Not Available
1-2 days $20.00 Not Available

Merchandise amount thresholds for shipping prices apply to total cost of merchandise.

Can I ship parts of my order to different addresses?
Currently, Cakes.com only allows you to ship items to one address. If you need to ship items to more than one address, please place separate orders.

Can I ship my order using multiple shipping methods?
Currently, only one shipping method may be selected per order.

Does Cakes.com service international destinations?
At this time, Cakes.com ships to addresses in the 48 contiguous United States, Alaska, Hawaii, Puerto Rico and APO/FPO addresses.

What if I have an APO or FPO address?
Orders to APO and FPO addresses will be shipped via Priority Mail for our standard shipping rates. Delivery times vary. Please allow additional time for delivery, typically between 4-6 weeks.

What if I want to ship to a PO Box?
Standard and 2-3 Day shipping are available for shipments to a PO Box.

What if there is a problem with my order?
If there is a problem with your order, or if you have any questions or concerns, please contact us directly at 888-270-CAKE (2253) or customerservice@cakes.com.

 

Return Policy:

1. For food safety and security, edible products may NOT be returned or exchanged. PLEASE ORDER CAREFULLY.

2. For product safety, non-edible products may be returned only in original, undamaged, unopened packaging.

3. Non-edible products returned within 30 days of shipment will receive full credit (excluding shipping charges); no products may be returned after 30 days from shipment.

4. Return shipping will be at no charge to you for defective merchandise or for shipping errors on our part. Contact Customer Service at 888-270-CAKE for a return authorization prior to such a return.

5. Returns will be credited to the original credit card charged.

6. All returns and exchanges must follow the instructions included in the original order.

7. Please send all returns in original packaging with sales receipt to:
Cakes.Com
Returns Department
3500 Thurston Ave Anoka, MN 55303